• Jewellery that has been modified at a customers request (ie Rings which have been resized, adjusted bracelets or pendants).
• All custom made / custom ordered jewellery.
• Gerard McCabe Wedding ring products that come with the Gerard McCabe Satisfaction Guarantee. These are covered by the Gerard McCabe Satisfaction Guarantee returns policy.
• Jewellery that has been ordered through our Bespoke Design Service.
• Modified versions of Gerard McCabe jewellery designs.

• Contact our Customer Care team from the store of purchase to initiate a return. You will need to provide your customer number (on your receipt) or the name of the purchaser for return.
• Return the item(s) in its original condition with all paperwork (such as diamond certificates, jewellery certificate or watch instruction booklets) and box.
• If you cannot visit us in store, you can post your item to our store. All shipping charges must be prepaid by the purchaser. We cannot accept C.O.D deliveries. We advise that returned items are insured (such as Australia Post ‘Extra Cover’) to safeguard against loss during transit.

• safe, lasting, with no faults,
• look acceptable,
• do all the things someone would normally expect them to do.

Our Gerard McCabe jewellery is manufactured to the highest standards.  In the unlikely event that you have a problem with your jewellery you can be reassured that we are with you for life.

All Gerard McCabe jewellery comes with our lifetime warranty which covers the jewellery against manufacturing defects. This does not cover normal wear and tear associated with day-to-day use.

Gerard McCabe Timepieces come with a 3 year warranty.

Care Plan: Your Gerard McCabe jewellery also comes with a complimentary care plan. At 6 and 12 months you will be invited to bring your item in for a free health check and professional clean.

For fine jewellery to last a lifetime, it will require regular maintenance. We strongly recommend that you visit a Gerard McCabe boutique annually to have your jewellery cleaned and inspected for wear and tear. A report and quotation will be provided for any necessary repairs to restore your jewellery to good order.

If you have any questions about our warranties, contact us.

Your Gerard McCabe jewellery comes with a complimentary care plan. At the time of purchase you are given a digital Jewellery Certificate by email. Your Gerard McCabe Consultant will go through recommended care guidelines for your item with you and answer any questions you might have. You can also access our care instructions here.

We always recommend you store your jewellery items individually, in a softly lined jewellery box or pouch when you are not wearing them. It is best to remove your jewellery when undertaking any manual activities such as dishwashing or gardening.

At 6 and 12 months, you will be invited to bring your item in for a free health check and professional clean. Our workshop manager will give your jewellery a look over and make sure the item is in working order. This is a great time to mention any issues that you are having with the piece, such as the ring size not fitting quite right. So that these can be rectified for you at this time.

For fine jewellery to last a lifetime, it will require regular maintenance. We strongly recommend that you visit a Gerard McCabe boutique annually to have your jewellery cleaned and inspected for wear and tear. A report and quotation will be provided for any necessary repairs to restore your jewellery to good order. All Gerard McCabe jewellery is backed by our lifetime guarantee against manufacturing defects.