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Frequently Asked Questions.

Buying Online

At Gerard McCabe Jewellers we want to make it an easy process to purchase your jewellery piece. We believe in a fully customisable service and this quality extends to our online store. We have many customers across Australia who have added Gerard McCabe pieces to their Jewellery Box.
We deliver Australia wide. Delivery is free to all suburbs: Adelaide | Sydney | Melbourne | Brisbane | Canberra | Perth | Hobart | Darwin | Regional Australia.
By visiting our online store you are able to place an order with us with great ease.
  • Visit www.gerardmccabe.com.au
  • Choose the piece you love, and add it to your cart or purchase from the product page with Apple Pay or Google Pay.
  • Follow the process of checking out and making your payment
At any time you can contact our online concierge either directly by “Asking a question” on the item page on our website or emailing concierge@gerardmccabe.com.au. Our concierge endeavours to respond to all enquiries within 24 hours, 7 days a week. If you prefer to speak to one of our Sales Consultants over the phone, call +618 8232 1000.

Currently we offer the following payment options for online purchases:

Humm
Google Pay / Apple Pay
GemVISA
Direct Deposit
Credit cards via Pay Pal
PayPal Pay in 4

Gerard McCabe Jewellery uses Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe internet transmission of your personal information. We offer a range of secure payment options for your convenience. These include direct deposit into our bank account, credit card payment via Pay Pal, Google Pay, or Apple Pay, and interest-free purchasing via HUMM and GemVisa. 

Gerard McCabe will never email you asking for your personal information.

Shipping

Online orders for guaranteed Christmas delivery close 14 Dec (WA & NT) and 19 Dec (everywhere else). SA customers can purchase online up to Christmas Eve for Click and Collect at our Rundle Mall or Adelaide Arcade boutiques. We send all parcels Express via Australia Post. Please note that if you are ordering a ring that needs to be resized, this will add to the processing time and affect dispatch dates.

We will process your order once we have received your funds into our bank account. If the item(s) purchased is available (in stock) the order will be sent within 1-2 working days after we have received your funds. You will be notified by email that it has been sent and you will receive a tracking number for your parcel. All parcels are sent by insured courier.
If the item(s) is a ring and needs to be custom made in your finger size, a member of our customer service team will contact you to advise an estimated delivery date.  Rings will take between 3 and 8 weeks to be custom made.
If for any reason the item is unavailable (out of stock), or you have purchased an item that is on backorder, a member of our customer service team will contact you to advise an estimated delivery date.
All parcels should arrive between 2-5 business days via an insured courier or registered post. Regional deliveries do take longer than capital cities.
We deliver Australia wide. Delivery is free to all suburbs: Adelaide | Sydney | Melbourne | Brisbane | Canberra | Perth | Hobart | Darwin | Regional Australia.

All of our parcels are delivered via Australia Post insured delivery.

If you are an international customer, please contact our concierge direct for more information.

Online Store Returns

Gerard McCabe online jewellery purchases can be returned up to 14 days after receipt of the item, for a refund or exchange.  We acknowledge that you have purchased the product sight unseen from our online store and thus allow you to return the product for a refund if for any reason you have a change of mind once you have viewed the product in person.
The item must be returned, via an insured method, in an “as new” saleable condition along with the original sales receipt, any certificates, and boxing.
A refund will be made to the purchaser upon request (excluding any shipping charges). Gerard McCabe Jewellers will contact the purchaser directly to arrange the refund. The purchase amount is refunded to the same credit card with which the purchase was made. Store credit can be arranged upon request.
If you wish to return your item purchased online, please email us and we can send delivery information.
If you have any questions, please email info@gerardmccabe.com.au

Gerard McCabe

Locations

Shop 2 Adelaide Arcade
Adelaide, South Australia, 5000

+61 8 8232 1000

50 Rundle Mall Plaza
Adelaide, South Australia, 5000

+61 8 8212 2000

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