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Frequently Asked Questions

We have compiled a list of the most commonly asked questions we receive online and instore. These questions will help you regarding buying in our online store, our range of Antique jewellery and more information about our business.

If you find that your question has not been answered here - feel free to contact us via this form. We will get back in touch with you as soon as possible. 

We have many customers across Australia who have added Gerard McCabe pieces to their Jewellery Box.  By visiting our online store you are able to place an order with us with great ease.

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We will process your order once we have received your funds into our bank account.

If your order is placed before this cut-off date, and the item(s) purchased is available (in stock) the order will be sent within 1-2 working days after we have received your funds. You will be notified by email or phone call that it has been sent.

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At Gerard McCabe, we are proud to offer you a unique jewellery experience as fourth generation Adelaide jewellers. When you visit a Gerard McCabe Adelaide jewellery boutique and find that wedding ring or diamond engagement ring you have had your heart set on, we have the payment options to help you realise your dream.

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Rhodium plating is used on jewellery to create a surface that will resist scratches and tarnish, as well as provide a white, reflective appearance. It is used on white gold, which is an alloy of gold and white coloured metal and naturally is a dull grey colour prior to being plated.

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The rich history of an antique piece is half the allure of buying it. When referring to history we mean not only its story, but also its age and the culture of the era in which it was created. Antique jewellery pieces are highly desirable items made so by nostalgia and memory. Yet so many people are confused as to the true characterisation of antique jewellery. 

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We’ve already established that Antique jewellery has to be over 100 years old to be truly considered an antique for evaluation purposes- but where do the terms vintage and retro come into play? It is quite tricky for the average or inexpert buyer to understand or properly identify these questions. Why? This is because as time inexorably marches on, the dates and allocations of retro, vintage and antique shift. So in 50 years time what was once retro will now be an antique piece. But currently, there is an a fairly standard definition of what constitutes Retro.

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At Gerard McCabe, most of our exquisite collections of Australian rings and jewellery are designed by Gerard, head designer Nazanin and their design team. Gerard works with top manufacturers in Australia and worldwide, to ensure our jewellery pieces are produced to the highest standards. A great deal of inspiration comes from our heritage, with stories from our local communities and environment paving the way to truly stunning jewellery.

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From the moment you are engaged, you and your partner’s ring collection will begin to grow. From engaged to married and with anniversaries and eternity rings to follow, it’s important that you have jewellery selections that complement each piece's style and shape.

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Finding a ring that you adore takes time and patience. A lot love and energy goes into the selection process, so, when you finally find that special ring for yourself, or for your loved one, you naturally want it to be a perfect fit, both personally and physically.

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Gerard McCabe online jewellery purchases can be returned up to fourteen days after receipt of the item for a refund or exchange. The item must be returned, via an insured method, in saleable condition along with the original sales receipt. 

A refund will be made to the purchaser upon request (excluding any shipping charges). Gerard McCabe Jewellers will contact the purchaser directly to arrange the funds transfer (refund) or exchange/credit note. 

If you have any questions, please email info@gerardmccabe.com.au

 

What If My Goods Are Damaged Or Faulty?

We take great care ensuring your goods have been checked for damages prior to delivery. If however they are found to be damaged or faulty on delivery, please notify us within 2 days of receiving your goods and the faulty item/s will be replaced.

When you buy a piece of jewellery from Gerard McCabe, you are buying from generations of heritage and expertise. Opening in 1986, we have 30 years of experience and acclaim under our belts. The McCabe family are fourth generation jewellers, and proudly so. When you purchase from Gerard McCabe jewellers, you are purchasing our family history, passion and drive. With that expertise comes loyalty, and an assurance that we are with you for life. 

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Our passionate and uncompromising pursuit of excellence drives everything we do. Our entire ethos revolves around quality and customer service. We like to ensure this in every facet of our business.

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At Gerard McCabe boutiques you can request a valuation of your jewellery. As part of our service, your jewellery will be cleaned then assessed by an independent expert who will provide a written and photographic valuation suitable for insurance purposes. We will also assess the item for any damage or wear and tear issues and recommend any necessary repairs.

You will need to leave your jewellery with us for around 1-2 weeks to have the item assessed and the valuation completed.

 

If you visit a Gerard McCabe jewellery store, our team are more than happy to assist you and size your finger on the spot. Otherwise, you can use the Gerard McCabe online ring sizing guide, which you can print to determine your ring size with. Please note, paper measuring devices are never as accurate as having your finger sized by a professional.

If you are unable to visit a Gerard McCabe store in person, please contact us as our team can offer professional advice over the phone or email to assist you with this process.

Download our ring size chart

Yes. Gerard McCabe engagement ring designs can be customised in a number of ways. You can customise the main diamond to your preferred specifications with our strict diamond standards. You can customise the metal type (Platinum or 18ct Gold in White, Yellow or Rose colour).  You can often select from a diamond set or classic band, within the limitations of the design. Gerard McCabe Jewellery can often be customised to your preferred metal colour - such as white, yellow or rose gold.

Gerard McCabe also offers a bespoke jewellery design service, allowing customers to design their own, one-of-a-kind jewellery piece. These can be inspired by current Gerard McCabe collection designs, however, we encourage clients to work with our award-winning Design Director, Nazanin to create a piece that is truly suited to their individual style. 

Bespoke Design Services

No, all our boutiques' welcome walk-ins. If you are looking to find out more about our Bespoke service, looking for valuation or restoration advice, you’ll need to make an appointment via the link below. 

Many Gerard McCabe Jewellery items are unique one-off designs and could be located in Adelaide or Melbourne. For this reason, if there is a specific item that you would like to view please contact your preferred store to arrange a time to view the piece.

Book a consultation

Yes. Gerard McCabe has a wide selection of pre-approved diamonds on hand that we are able to set into your preferred style. This can be further discussed with a Sales Consultant when discussing your budget and quality preferences. 

Book a consultation

The typical timeline of our Bespoke Design Service can depend on many factors, but generally speaking from quotation approval to final product it is an 8-week process. 

You would expect to have an initial (free of charge) consultation with Nazanin, our Design Director, followed by the development of the concept. Nazanin takes your ideas, hopes and ambitions for the piece from your discussion, and develops them into design sketches for discussion and your approval. You’ll receive a final quotation for the works. From this, you should expect to see your unique, one-of-a-kind jewellery created in around 8-weeks. 

What to expect from a bespoke design

 

How long before my jewellery arrives? Generally speaking, if you order something from our current collections it will be ready for collection six weeks from order date. That being said, anything created through our Bespoke Service, or if the piece itself is a complex design will entail a minimum eight-week delivery.  Your sales consultant will be able to advise a more precise delivery timeframe at the time of placing your order.

 

 

 

Diamond Jewellery Specialists

You deserve an exceptional piece of jewellery and an unforgettable experience. Discover the Gerard McCabe passion for excellence, quality and customer service. Our unique designs are both beautiful and manufactured to last.
Browse Engagement Rings Designs

Echunga

No two diamonds alike. Echunga is an exclusive collection of jewellery inspired by the mystery and folklore of the rare Echunga diamonds.

Kaleidoscope

Colour Your World with a collection inspired by rainbows, wild flowers and exotic butterflies.

Linea Rings

Gerard McCabe Linea Rings are made to be together, just like you. Every engagement ring design is created with matching wedding ring and anniversary ring options that fit perfectly.