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FREQUENTLY ASKED QUESTIONS

We have compiled a list of the most commonly asked questions we receive online and instore. These questions will help you regarding buying in our online store, our range of Antique jewellery and more information about our business.

If you find that your question has not been answered here - feel free to contact us via this form. We will get back in touch with you as soon as possible. 

For fine jewellery to bring you joy for a lifetime, it will require regular maintenance. Click here for care instructions for your Gerard McCabe Jewellery.

At Gerard McCabe, we are proud to offer you a unique jewellery experience as fourth generation Adelaide jewellers. When you visit a Gerard McCabe Adelaide jewellery boutique and find that wedding ring or diamond engagement ring you have had your heart set on, we have the payment options to help you realise your dream.

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We want you to be delighted with your new Gerard McCabe jewellery purchase. If for any reason you are dissatisfied with your purchase, you may return your item within 14 days of purchase for exchange or in-store credit, subject to meeting the requirements of our Returns Policy .

No refunds will be issued for change of mind or circumstance.

All returns are subject to inspection by our Quality Assurance team before an in-store credit or exchange is authorised. The item(s) must be returned in an unworn, original condition with all paperwork, diamond certificates and box. 

Items that are NOT eligible for the 14 Day Returns Policy are:

  • Jewellery that has been modified at a customers request (ie Rings which have been resized, adjusted bracelets or pendants).
  • All custom orders of jewellery.
  • Gerard McCabe Wedding ring products that come with the Gerard McCabe Satisfaction Guarantee. These are covered by the Gerard McCabe Satifaction Guarantee returns policy. 
  • Pieces made through our Bespoke Design service.
  • Modified versions of Gerard McCabe jewellery designs.

Returns Process:

  • Contact our Customer Care team from the store of purchase to initiate a return. You will need to provide your customer number (on your receipt) or the name of the purchaser for return. Click here for our store locator.
  • Return the item(s) in its original condition with all paperwork (such as diamond certificates, jewellery certificate or watch instruction booklets) and box. 
  • If you cannot visit us in store, you can post your item to our store. All shipping charges must be prepaid by the purchaser. We cannot accept C.O.D deliveries. We advise that returned items are insured (such as Australia Post 'Extra Cover') to safeguard against loss during transit.

Australian Consumer Law

In accordance with Australian Consumer Law, our goods come with the consumer guarantee that they must be of acceptable quality. That is to say that our products must be:

  • safe, lasting, with no faults
  • look acceptable
  • do all the things someone would normally expect them to do.

Acceptable quality takes into account what would normally be expected for the type of product and cost.

You are entitled to a replacement or refund for a major failure of acceptable quality and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. More details about your rights can be found on the Australian Consumer Commission website.

Gerard McCabe will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective. The item will need to be assessed by our Quality Assurance team and an appropriate remedy will be offered. Please contact the store in which the purchase was made to discuss any issues with your product.

We have many customers across Australia who have added Gerard McCabe pieces to their Jewellery Box.  By visiting our online store you are able to place an order with us with great ease.

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We will process your order once we have received your funds into our bank account.

If your order is placed before this cut-off date, and the item(s) purchased is available (in stock) the order will be sent within 1-2 working days after we have received your funds. You will be notified by email or phone call that it has been sent.

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Gerard McCabe online jewellery purchases can be returned up to fourteen days after receipt of the item, for a refund or exchange.  We acknowledge that you have purchased the product sight unseen from our website and thus allow you to return the product for a refund if for any reason you have a change of mind once you have viewed the product in person. 

The item must be returned, via an insured method, in an “as new” saleable condition along with the original sales receipt and boxing. 

A refund will be made to the purchaser upon request (excluding any shipping charges). Gerard McCabe Jewellers will contact the purchaser directly to arrange the refund. The purchase amount is refunded to the same credit card with which the purchase was made. A store credit can be arranged upon request.

If you have any questions, please email info@gerardmccabe.com.au

Our exclusive Gerard McCabe Satisfaction Guarantee gives you the option to replace your Gerard McCabe Wedding Ring if your ring no longer fits, if you have a change of heart, or if there are ever any manufacturer defects. The satisfaction guarantee applies to products purchased from 2020 which have the following statement on the Jewellery Certificate: Covered by the Gerard McCabe Satisfaction Guarantee. You are required to register your product in order to receive the Satisfaction Guarantee.

There are three elements: the Fit for Life Gurantee, the Change of Heart Policy and the Mannufacturers Warranty. Discover more details and terms and conditions here. 

Rhodium plating is used on jewellery to create a surface that will resist scratches and tarnish, as well as provide a white, reflective appearance. It is used on white gold, which is an alloy of gold and white coloured metal and naturally is a dull grey colour prior to being plated.

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The rich history of an antique piece is half the allure of buying it. When referring to history we mean not only its story, but also its age and the culture of the era in which it was created. Antique jewellery pieces are highly desirable items made so by nostalgia and memory. Yet so many people are confused as to the true characterisation of antique jewellery. 

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We’ve already established that Antique jewellery has to be over 100 years old to be truly considered an antique for evaluation purposes- but where do the terms vintage and retro come into play? It is quite tricky for the average or inexpert buyer to understand or properly identify these questions. Why? This is because as time inexorably marches on, the dates and allocations of retro, vintage and antique shift. So in 50 years time what was once retro will now be an antique piece. But currently, there is an a fairly standard definition of what constitutes Retro.

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At Gerard McCabe, most of our exquisite collections of Australian rings and jewellery are designed by Gerard, head designer Nazanin and their design team. Gerard works with top manufacturers in Australia and worldwide, to ensure our jewellery pieces are produced to the highest standards. A great deal of inspiration comes from our heritage, with stories from our local communities and environment paving the way to truly stunning jewellery.

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From the moment you are engaged, you and your partner’s ring collection will begin to grow. From engaged to married and with anniversaries and eternity rings to follow, it’s important that you have jewellery selections that complement each piece's style and shape.

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No, all our boutiques' welcome walk-ins. If you are looking to find out more about our Bespoke service, looking for valuation or restoration advice, you’ll need to make an appointment via the link below. 

Many Gerard McCabe Jewellery items are unique one-off designs and could be located in either of our Adelaide stores. For this reason, if there is a specific item that you would like to view please contact your preferred store to arrange a time to view the piece.

Book a consultation

Finding a ring that you adore takes time and patience. A lot love and energy goes into the selection process, so, when you finally find that special ring for yourself, or for your loved one, you naturally want it to be a perfect fit, both personally and physically.

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When you buy a piece of jewellery from Gerard McCabe, you are buying from generations of heritage and expertise. Opening in 1986, we have 30 years of experience and acclaim under our belts. The McCabe family are fourth generation jewellers, and proudly so. When you purchase from Gerard McCabe jewellers, you are purchasing our family history, passion and drive. With that expertise comes loyalty, and an assurance that we are with you for life. 

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Our passionate and uncompromising pursuit of excellence drives everything we do. Our entire ethos revolves around quality and customer service. We like to ensure this in every facet of our business.

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View the boutique opening times for:

Adelaide Arcade, Adelaide

Rundle Mall, Adelaide

The typical timeline of our Bespoke Design Service can depend on many factors, but generally speaking from quotation approval to final product it is an 8-week process. 

You would expect to have an initial (free of charge) consultation with Nazanin, our Design Director, followed by the development of the concept. Nazanin takes your ideas, hopes and ambitions for the piece from your discussion, and develops them into design sketches for discussion and your approval. You’ll receive a final quotation for the works. From this, you should expect to see your unique, one-of-a-kind jewellery created in around 8-weeks. 

What to expect from a bespoke design

 

At Gerard McCabe boutiques you can request a valuation of your jewellery. As part of our service, your jewellery will be cleaned then assessed by an independent expert who will provide a written and photographic valuation suitable for insurance purposes. We will also assess the item for any damage or wear and tear issues and recommend any necessary repairs.

You will need to leave your jewellery with us for around 1-2 weeks to have the item assessed and the valuation completed.

 

Your Gerard McCabe Timepiece is covered by a three-year warranty against manufacturing defects. All our watches are manufactured to the highest standards. Your timepiece can be serviced or repaired (if need be) at one of our Adelaide jewellery stores. Gerard McCabe offers a loan watch service so you will never be without a Timepiece even while we are servicing your own.

If you visit a Gerard McCabe jewellery store, our team are more than happy to assist you and size your finger on the spot. Otherwise, you can use the Gerard McCabe online ring sizing guide, which you can print to determine your ring size with. Please note, paper measuring devices are never as accurate as having your finger sized by a professional.

If you are unable to visit a Gerard McCabe store in person, please contact us as our team can offer professional advice over the phone or email to assist you with this process.

Download our ring size chart

 Contact our Rundle Mall or Adelaide Arcade diamond boutique to arrange the purchase of a gift card. If you are seeking to purchase one through our online store, contact our Head Office team.

info@gerardmccabe.com.au

Yes. Gerard McCabe engagement ring designs can be customised in a number of ways. You can customise the main diamond to your preferred specifications with our strict diamond standards. You can customise the metal type (Platinum or 18ct Gold in White, Yellow or Rose colour).  You can often select from a diamond set or classic band, within the limitations of the design. Gerard McCabe Jewellery can often be customised to your preferred metal colour - such as white, yellow or rose gold.

Gerard McCabe also offers a bespoke jewellery design service, allowing customers to design their own, one-of-a-kind jewellery piece. These can be inspired by current Gerard McCabe collection designs, however, we encourage clients to work with our award-winning Design Director, Nazanin to create a piece that is truly suited to their individual style. 

Bespoke Design Services

Yes. Gerard McCabe Jewellers can arrange jewellery engraving. Visit one of our diamond boutiques to discuss the options. Prices may vary depending on the type of engraving you request. 

At Gerard McCabe we offer hand engraving - as this will last forever, it doesn’t wear out, and remains as it was when it was first etched. The look of hand engraving is deeper than that of machine engraving - adding impressive structure and detail to your ring. 

Hand engraving is extremely flexible, meaning the artist can work with a variety of surfaces and achieve an excellent result no matter the type of surface.

https://www.gerardmccabe.com.au/Engraving Wedding Bands

Yes. Gerard McCabe has a wide selection of pre-approved diamonds on hand that we are able to set into your preferred style. This can be further discussed with a Sales Consultant when discussing your budget and quality preferences. 

Book a consultation

How long before my jewellery arrives? Generally speaking, if you order something from our current collections it will be ready for collection six weeks from order date. That being said, anything created through our Bespoke Service, or if the piece itself is a complex design will entail a minimum eight-week delivery.  Your sales consultant will be able to advise a more precise delivery timeframe at the time of placing your order.

 

 

 

 Platinum is a harder and more durable substance in comparison to gold. It takes a long time for jewellers to create the products - it’s harder to work with and manipulate. 

 

At Gerard McCabe Jewellers, platinum is more expensive as our jewellers use new platinum in all pieces created. The time and craftsmanship required to create these pieces incur a greater premium. 

 

As a consumer, when purchasing platinum jewellery it is helpful to note that it requires minimal ongoing maintenance. Platinum is already a white, bright metal. It will scuff up a little with wear, as all jewellery does, but a simple polish by our jeweller and your platinum metal will look like new again. 

 

White gold, in comparison, is a cheaper metal to purchase but is a more expensive metal to maintain. Being naturally dull grey in colour, you will want to have your white gold jewellery Rhodium Plated every 1-3 years to maintain the bright, white colour. 


https://blog.gerardmccabe.com.au/brides-notebook/white-gold-platinum-what-you-need-to-know

Gerard McCabe designs many unique designs and thus has a lot of one off jewellery pieces in our collection. We also stock a range of one-of-a-kind Antique jewellery. As these pieces are unique, they can only be available in one store at any one time. 

We rotate our jewellery between stores quite often, so if there is a particular piece you are interested in looking at we encourage you to book an appointment to view the piece at your preferred store. 

We will arrange the jewellery to be at your selected boutique in time for your consultation - no deposit or payment is required for this inter-store transfer.

Gerard McCabe stores are places of joy, where dreams come true! We want you to feel safe and secure whilst conducting your business with us during these uncertain times. 

Click here for the latest information about our response to the COVID-19 Pandemic.

Read Our COVID-19 Update

 

Diamond Jewellery Specialists

You deserve an exceptional piece of jewellery and an unforgettable experience. Discover the Gerard McCabe passion for excellence, quality and customer service. Our unique designs are both beautiful and manufactured to last.
Browse Engagement Rings Designs

Echunga

No two diamonds alike. Echunga is an exclusive collection of jewellery inspired by the mystery and folklore of the rare Echunga diamonds.

Kaleidoscope

Colour Your World with a collection inspired by rainbows, wild flowers and exotic butterflies.

Linea Rings

Gerard McCabe Linea Rings are made to be together, just like you. Every engagement ring design is created with matching wedding ring and anniversary ring options that fit perfectly.